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Frequently Asked Questions
Is HydroFLOW easy to install?
Yes, the HydroFLOW unit simply clips to the pipe, is plugged into the
electric supply and is switched on.
Can I still drink the water?
HydroFLOW does not change the chemical composition of the water in anyway;
it works purely on a physical basis, leaving the water completely drinkable.
Essential minerals for healthy drinking and good taste are retained in the
water.
Will HydroFLOW descale as well as prevent scale?
Yes, although it may be a gradual process, taking place over a period of
months. The way HydroFLOW increases the solidity of the water, means that
limescale already formed will gradually dissolve. However, not all scale is
limescale - some scale cannot be dissolved and can only be removed by acid
cleaning. Once a system is cleaned it is less likely to scale up again.
Where should I fit the HydroFLOW?
We recommend it is placed on the cold feed to the heat exchanger. On
traditional gravity fed system, this would be the down pipe between the cold
water
storage tank and the hot water cylinder. On a mains pressure system, this
would be on the cold feed just before it enters the heat exchanger.
How can I tell if HydroFLOW is working?
The red light on the unit is powered by the signal itself and can be relied
upon to indicate that the system is being protected.
What is the life expectancy of HydroFLOW? HydroFLOW units contain
solid state technology with
no moving or mechanical parts, manufactured to ISO9002. Properly installed,
HydroFLOW will give
many years of trouble free service.
Does HydroFLOW protect the central heating system?
Yes, the signal transmits through the water in the cylinder and the copper
cylinder itself, via the heat exchange coil into the water inside the
central heating system thereby protecting the boiler and other components.
With a combi system the signal transmits throughout the combi boiler into
the central heating system.
Will HydroFLOW protect the cold water going to the kitchen etc.?
Yes. HydroFLOW is not dependent on water flow like other devices; i.e. the
water does not have to flow past the unit in order to be treated. Rather
than taking the water to the treatment, we are taking the treatment
to the water. Our patented signal transmits along conductive materials, e.g.
water or metal, and
therefore throughout the whole system (primary and secondary), protecting it
24 hours a day.
Is an electric supply required?
Yes, an electricity supply is required to operate the unit. To comply with
EEC regulations the units are supplied with a combined plug/transformer.
Alternatively, an inline power supply is available. This should only be
installed by a qualified person in accordance with the latest local wiring
regulations.
Does HydroFLOW work on plastic/lead pipes?
Yes, the technology ensures that the unique field is
induced longitudinally directly into the water and propagates through the
entire system regardless
of the type of pipework material.
Does the signal have an effect on sensitive electrical equipment?
No, the signal is a long wave radio signal on a frequency of 120 - 140 kHz
and conforms to European Directives.
Can I stop using salts in the dishwasher?
No, we advise that dishwashers be operated precisely as recommended by the
manufacturer.
Does HydroFLOW soften the water?
Physical water conditioners are not water softeners and therefore do not
provide chemically soft water. However, since dissolved minerals and salts
in
heated water are taken out of solution and clustered by the physical water
conditioner, the hot water will become softer.
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